How can we help?

There are two kinds of purchase:

• Subscription: All of Europe (formerly YeGez Pasaport), which unlocks every city, or a country subscription, which unlocks the cities of a single country. It renews automatically at the end of each term.
• One‑time country pack: unlocks the cities of a single country. It is paid once and does not renew automatically.

Which options and terms (weekly, yearly) are offered can vary with the app version; the current price, what it unlocks and the subscription term are shown on the purchase screen in your own currency. An active subscription and a one‑time country pack both remove all ads from the app.

Subscriptions are sold through the app store, and cancellation happens there too:

• iPhone: Settings → Your Name → Subscriptions → YeGez → Cancel Subscription
• Android: Play Store → Profile → Payments and subscriptions → Subscriptions → YeGez → Cancel subscription

If you cancel at least 24 hours before the term ends, you are not charged for the next term. In the app, Profile → “Manage” on the subscription card takes you to the same screen.

No. A country pack is not a subscription: it is paid once, does not renew automatically and nothing is charged for a later term. So there is no renewal to cancel, and it does not appear on the store’s subscriptions screen. For refunds, see the question below.

Make sure you are signed in with the same store account (Apple account or Google account), then tap Profile → Restore purchases in the app. Both an active subscription and one‑time country packs come back this way.

A subscription is a digital service supplied immediately, and a one‑time country pack is digital content delivered at the moment of purchase. Under article 15 of the Turkish Distance Contracts Regulation, there is no right of withdrawal for these kinds of services and intangible goods.

That said, Apple and Google process the payments and may issue refunds under their own policies. Refund requests go through reportaproblem.apple.com on iOS and through Google Play on Android. The refund decision is the store’s; we do not process these.

Because the price varies by country and store exchange rates, the only reliable source is the purchase screen. It shows the price there, in your own currency, before you buy.

The guide content ships with the app; you don’t need a connection to open it for the first time. Live ratings, opening hours and photos update when you are online.

No. YeGez asks for no sign‑up, name or email. See the Privacy Policy for details.

The dish, city and landmark images are AI‑generated illustrative images — not photographs of a particular restaurant or plate. Venue cards may additionally show real venue photos sourced from Google Places; those are presented with attribution.

Menus, hours and content change over time. Email us what you saw and we will check and fix it. If you have a dietary, religious or health‑related restriction, always confirm with the venue before ordering.

Tap “request” on the city you want in the app’s city list; we add the next cities based on those requests. You can also email us.

When you share a route as a link, a publicly accessible snapshot of it is published at that link. Email us the link and we will delete it.

An active subscription (All of Europe or a country subscription) or a one‑time country pack removes all ads from the app. The free tier continues to show them.

On iOS, Settings → Privacy & Security → Tracking; on Android, Settings → Google → Ads. Ads are then shown without personalisation. See the Privacy Policy for details.

Yes. Reviews on venue pages come from Google and are shown with the author’s public name and profile, with attribution to Google. If you don’t want your own review to appear in YeGez, email us and we will remove it; you can also delete it from your Google account.

Everything we keep inside the app lives on your device: Profile → Reset deletes it all, and deleting the app does the same. We hold no account record identifying you on our servers. If you want a message, a venue suggestion or a route you shared deleted, email us.

Send requests about your personal data — information, correction or erasure — to m.emirofficial@gmail.com; applications are answered free of charge within 30 days at the latest. What we process is set out in detail in the Privacy Policy.